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8bd22406 by G Manojkumar
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Calllogupdate, userlogtest and rmconnect updates

1 parent 8f391294
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Showing 3 changed files with 294 additions and 2 deletions
application/app/Console/Commands/Calllogupdate.php
...@@ -70,10 +70,24 @@ class Calllogupdate extends Command { ...@@ -70,10 +70,24 @@ class Calllogupdate extends Command {
70 $server_id="0".$server_id; 70 $server_id="0".$server_id;
71 } 71 }
72 72
73 $alist=DB::connection("conn")->select(DB::raw("select crmcall_id,dispo,subdispo from $calllog_report where created_at>'".date("Y-m-d",$logdate)."' and server='$server_id'"));
73 74
74 75
75 76 $alistupdate=DB::select(DB::raw("SELECT id,userstatus,usersubstatus from crmcalls where created_at>'".date("Y-m-d",$logdate)."'"));
76 $alistupdate=DB::select(DB::raw("SELECT * from crmcalls where call_flag='Z' and created_at <= '".date("Y-m-d H:i:s",$logdate-(05*60))."'")); 77 foreach ($alist as $aline) {
78 foreach($alistupdate as $cline)
79 {
80 if( $aline->crmcall_id == $cline->id ){
81 if( $aline->dispo != $cline->userstatus){
82 echo " ^ DISPo".$aline->dispo." ^ ".$cline->userstatus." ^ ".$aline->crmcall_id." ^ ".$cline->id;
83 }else{
84 echo " ^ ElseDISPo".$aline->dispo." ^ ".$cline->userstatus." ^ ".$aline->crmcall_id." ^ ".$cline->id;
85 }
86 }
87 }
88 }
89 exit;
90 try{
77 foreach ($alistupdate as $aline) { 91 foreach ($alistupdate as $aline) {
78 $clientcode="";$currentstatus="";$legalstatus="";$record_id=""; 92 $clientcode="";$currentstatus="";$legalstatus="";$record_id="";
79 if($aline->crm_id>0) 93 if($aline->crm_id>0)
...@@ -139,10 +153,15 @@ class Calllogupdate extends Command { ...@@ -139,10 +153,15 @@ class Calllogupdate extends Command {
139 153
140 154
141 } 155 }
156 }
157 catch(Exception $e){
158 echo $e->getMessage(),"\n";
159 }finally {
142 160
143 echo "\n".date('Y-m-d H:i:s')."\n"; 161 echo "\n".date('Y-m-d H:i:s')."\n";
144 DB::connection("conn")->disconnect(); 162 DB::connection("conn")->disconnect();
145 } 163 }
164 }
146 165
147 } 166 }
148 167
......
application/app/Console/Commands/Userlog_data_test.php 0 → 100644
1 <?php namespace App\Console\Commands;
2
3 use Illuminate\Console\Command;
4 use DB;
5 use Config;
6
7 use App\Models\User;
8 use App\Models\Accesslog;
9
10 use App\Models\CRMCall;
11 use Schema;
12 use PDO;
13
14 use Illuminate\Database\Schema\Blueprint;
15
16 class Userlog_data_test extends Command {
17
18 /**
19 * The console command name.
20 *
21 * @var string
22 */
23 protected $signature = 'Userlog_data_test';
24
25 /**
26 * The console command description.
27 *
28 * @var string
29 */
30 protected $description = 'Userlog_data_test';
31
32 /**
33 * Execute the console command.
34 *
35 * @return mixed
36 */
37 public function handle()
38 {
39 $nowts=time();
40 echo "\n".date('Y-m-d')."\n";
41
42 $logdate=strtotime('-1 day');
43 $date=date('F_Y');
44 echo date("Y-m-d",$logdate);
45 $tcol=0;$fieldsarr=array();$extrahdrarr=array();
46 $server_ip=env('app_ip');
47 $central_ip=env('central_ip');
48
49 $conn = array(
50 'driver' => 'mysql',
51 'host' => $central_ip,
52 'database' => env('DB_DATABASE', 'kstych_flexydial'),
53 'username' => env('DB_USERNAME', 'root'),
54 'password' => env('DB_PASSWORD', ''),
55 'charset' => 'utf8',
56 'collation' => 'utf8_unicode_ci',
57 'prefix' => '',
58 'options' => array(
59 PDO::ATTR_TIMEOUT => 5,
60 ),
61 );
62 Config::set("database.connections.conn", $conn);
63 if(DB::connection("conn")->getDatabaseName())
64 {
65 $serverclist=DB::connection("conn")->select(DB::raw("select id from server_details where server_ip='$server_ip'"));
66 $server_id=$serverclist[0]->id;
67 if($server_id<10){
68 $server_id="0".$server_id;
69 }
70
71
72 $i=0;
73
74
75 $ulist=DB::select(DB::raw("select * from users WHERE 1"));
76 foreach($ulist as $uline) {
77 $users[$uline->id] = $uline->username;
78 }
79 if($alist=DB::select(DB::raw("select * from userlogs WHERE created_at>'".date("Y-m-d",$logdate)."' and created_at<'".date("Y-m-d",$logdate+24*60*60)."'"))){
80
81
82 foreach($alist as $aline) {
83 $i++;
84 $global_id = $server_id . $i;
85 if($aline->enddate=='0000-00-00'|| $aline->endtime=='00:00:00' || $aline->durationsec=='0')
86 {
87 $enddatetime=date("Y-m-d H:i:s",strtotime($aline->updated_at));
88 $enddate=explode(" ",$enddatetime)[0];
89 $endtime=explode(" ",$enddatetime)[1];
90 //echo "endtime".$endtime;
91 //$durationsec=date("Y-m-d H:i:s",strtotime($endtime-$aline->starttime));
92 $durationsec=strtotime(date("Y-m-d H:i:s",strtotime($endtime)-strtotime($aline->starttime)));
93 //echo "durationsec".$durationsec;
94 if($aline->created_at==$aline->updated_at){ $durationsec=0; }
95 }
96 else
97 {
98 $enddate=$aline->enddate;
99 $endtime=$aline->endtime;
100 $durationsec=$aline->durationsec;
101 }
102 //echo $endtime."^".$enddate."^".$durationsec;
103 $rowdata = array('server'=>$server_id,'server_ip'=>$server_ip,'global_id'=>$global_id,'id'=>$aline->id,
104 'created_at'=>$aline->created_at,'updated_at'=>$aline->updated_at,'user_id'=>$aline->user_id,'user'=>$users[$aline->user_id],
105 'startdate'=>$aline->startdate,'starttime'=>$aline->starttime,'enddate'=>$enddate,'endtime'=>$endtime,
106 'durationsec'=>$durationsec,'group'=>$aline->group,'login'=>'','dialnext'=>'','manual'=>'','paused'=>'','paused-agentbriefing'=>'','paused-downtime'=>'','paused-floorannouncements'=>'','paused-incoming'=>'','paused-lunchbreak'=>'','paused-manual'=>'','paused-notready'=>'','paused-qualityfeedback'=>'','paused-wrapup'=>'','paused-teabreak'=>'','paused-teammeeting'=>'','paused-utilitybreak'=>'','paused-autowrapup'=>'','progressive'=>'','ready-incoming'=>''
107 );
108
109 $data=json_decode($aline->data,true);
110 foreach($data as $sipid=>$sdata)
111 {
112 $prets= isset($sdata[1]) ? $sdata[1] : (strtotime($aline->startdate . " " . $aline->starttime)+19600)*1000;
113 if(isset($sdata['states']))
114 {
115 $previous="login";
116 foreach($sdata['states'] as $fts=>$states)
117 {
118 if($states[0] != 1)
119 {
120 //if($previous!='paused-wrapup'){
121 $rowdata[$previous] +=round(($fts-$prets)/1000,2);
122
123 $previous = (trim($states[1]) != '') ? strtolower($states[0]."-".$states[1]) : strtolower($states[0]);
124 $prets=$fts;
125 //}
126 }
127
128 }
129 $rowdata[$previous] += round(($sdata['ts']-$prets)/1000,2);
130 }
131 }
132 //$rowdata["login"] = $aline->durationsec;
133 $rowdata["login"] = $durationsec;
134
135 //$rowdata['not-ready']=$rowdata['paused-agentbriefing']+$rowdata['paused-autowrapup']+$rowdata['paused-downtime']+$rowdata['paused-floorannouncements']+$rowdata['paused-lunchbreak']+$rowdata['paused-notready']+$rowdata['paused-qualityfeedback']+$rowdata['paused-teammeeting']+$rowdata['paused-teabreak']+$rowdata['paused-utilitybreak'];
136 /*$rowdata["not-ready"] = $durationsec-($rowdata['dialnext']+$rowdata['manual']+$rowdata['paused']+$rowdata['paused-agentbriefing']+$rowdata['paused-downtime']+$rowdata['paused-floorannouncements']+$rowdata['paused-incoming']+$rowdata['paused-lunchbreak']+$rowdata['paused-manual']+$rowdata['paused-notready']+$rowdata['paused-qualityfeedback']+$rowdata['paused-teabreak']+$rowdata['paused-teammeeting']+$rowdata['paused-utilitybreak']+$rowdata['paused-autowrapup']+$rowdata['progressive']+$rowdata['ready-incoming']);*/
137
138
139 $key_value = '';
140 /*foreach($rowdata AS $key=>$value) {
141 //if($key == 1){ $key }
142 if($key != 1 && $key != 'paused-wrapup'){
143 $key_value .= "`$key` = '$value', ";
144 }
145 }*/
146
147 $startTime=$aline->startdate." ".$aline->starttime;
148
149 //$endTime=$aline->enddate." ".$aline->endtime;
150 if($aline->enddate=='0000-00-00'|| $aline->endtime=='00:00:00' || $aline->durationsec=='0')
151 {
152 $endTime=date("Y-m-d H:i:s",strtotime($aline->updated_at));
153 }else{
154 $endTime=$aline->enddate." ".$aline->endtime;
155 }
156 //$crmCalls=DB::select(DB::raw("select user_id,type,ts_Wait,ts_Call,ts_Talk,ts_Recstart,ts_Recend,ts_Dispo,ts_Close,waitSec,callSec,talkSec,recstartSec,recendSec,dispoSec from crmcalls WHERE created_at>='".$startTime."' and updated_at<'".$endTime."' and user_id='".$aline->user_id."'"));
157 $crmCalls=DB::select(DB::raw("select updated_at,user_id,type,userstatus,ts_Wait,ts_Call,ts_Talk,ts_Recstart,ts_Recend,ts_Dispo,ts_Close from crmcalls WHERE created_at>='".$startTime."' and created_at<'".$endTime."' and user_id='".$aline->user_id."'"));
158
159 $ts_Wait=0;$ts_Call=0;$ts_Talk=0;$ts_Dispo=0;
160 $progTs_Wait=0;$progTs_Call=0;$progTs_Talk=0;$progTs_Dispo=0;
161 $manTs_Wait=0;$manTs_Call=0;$manTs_Talk=0;$manTs_Dispo=0;
162 $inbTs_Wait=0;$inbTs_Call=0;$inbTs_Talk=0;$inbTs_Dispo=0;
163 $tt_prog=0;$tt_man=0;$tt_inb=0;
164 $force_Close=0;$force_Wait=0;$force_Call=0;$force_Talk=0;$force_Dispo=0;
165
166 if($crmCalls!=null){
167 foreach($crmCalls as $crmCall){
168 /*$ts_Wait += round(($crmCall->ts_Call - $crmCall->ts_Wait)/1000,2);
169 $ts_Call += round(($crmCall->ts_Talk - $crmCall->ts_Call)/1000,2);
170 $ts_Talk += round(($crmCall->ts_Dispo - $crmCall->ts_Talk)/1000,2);
171 $ts_Dispo += round(($crmCall->ts_Close - $crmCall->ts_Dispo)/1000,2);*/
172 if($crmCall->userstatus =='FORCEDCLOSE' || $crmCall->updated_at > $endTime)
173 {
174 $force_Wait += round(($crmCall->ts_Call - $crmCall->ts_Wait)/1000,2);
175 $force_Call += round(($crmCall->ts_Talk - $crmCall->ts_Call)/1000,2);
176 $force_Talk += round(($crmCall->ts_Dispo - $crmCall->ts_Talk)/1000,2);
177 $force_Dispo += round(($crmCall->ts_Close - $crmCall->ts_Dispo)/1000,2);
178 }else{
179 $ts_Wait += round(($crmCall->ts_Call - $crmCall->ts_Wait)/1000,2);
180 $ts_Call += round(($crmCall->ts_Talk - $crmCall->ts_Call)/1000,2);
181 $ts_Talk += round(($crmCall->ts_Dispo - $crmCall->ts_Talk)/1000,2);
182 $ts_Dispo += round(($crmCall->ts_Close - $crmCall->ts_Dispo)/1000,2);
183 if($crmCall->type == 'Progressive')
184 {
185 $progTs_Wait += round(($crmCall->ts_Call - $crmCall->ts_Wait)/1000,2);
186 $progTs_Call += round(($crmCall->ts_Talk - $crmCall->ts_Call)/1000,2);
187 $progTs_Talk += round(($crmCall->ts_Dispo - $crmCall->ts_Talk)/1000,2);
188 $progTs_Dispo += round(($crmCall->ts_Close - $crmCall->ts_Dispo)/1000,2);
189 }
190
191 if($crmCall->type == 'Manual')
192 {
193 /*$manTs_Wait += round($crmCall->waitSec/1000,2);
194 $manTs_Call += round($crmCall->callSec/1000,2);
195 $manTs_Talk += round(($crmCall->talkSec+$crmCall->recstartSec+$crmCall->recendSec)/1000,2);
196 $manTs_Dispo += round($crmCall->dispoSec/1000,2);*/
197 $manTs_Wait += round(($crmCall->ts_Call - $crmCall->ts_Wait)/1000,2);
198 $manTs_Call += round(($crmCall->ts_Talk - $crmCall->ts_Call)/1000,2);
199 $manTs_Talk += round(($crmCall->ts_Dispo - $crmCall->ts_Talk)/1000,2);
200 $manTs_Dispo += round(($crmCall->ts_Close - $crmCall->ts_Dispo)/1000,2);
201 //echo round($crmCall->dispoSec/1000,2).":";
202 }
203
204 if($crmCall->type == 'Inbound')
205 {
206 $inbTs_Wait += round(($crmCall->ts_Call - $crmCall->ts_Wait)/1000,2);
207 $inbTs_Call += round(($crmCall->ts_Talk - $crmCall->ts_Call)/1000,2);
208 $inbTs_Talk += round(($crmCall->ts_Dispo - $crmCall->ts_Talk)/1000,2);
209 $inbTs_Dispo += round(($crmCall->ts_Close - $crmCall->ts_Dispo)/1000,2);
210 }
211 }
212 }
213 }
214 //print_r($manTs_Dispo);
215 $tt_prog = $progTs_Wait + $progTs_Call + $progTs_Talk + $progTs_Dispo;
216 $tt_man = $manTs_Wait + $manTs_Call + $manTs_Talk + $manTs_Dispo;
217 $tt_inb = $inbTs_Wait + $inbTs_Call + $inbTs_Talk + $inbTs_Dispo;
218 $tt_act_inb=$tt_inb-$inbTs_Call;
219 $prod_TOS = $ts_Wait + $ts_Call + $ts_Talk + $ts_Dispo;
220 $force_Close = $force_Wait + $force_Call + $force_Talk + $force_Dispo;
221 $key_value .= "`tt_prog` = '$tt_prog', ";
222 $key_value .= "`tt_man` = '$tt_man', ";
223 $key_value .= "`tt_inb` = '$tt_inb', ";
224
225 $key_value .= "`force_Close` = '$force_Close',";
226 $key_value .= "`ts_Wait` = '$ts_Wait', ";
227 $key_value .= "`ts_Call` = '$ts_Call', ";
228 $key_value .= "`ts_Talk` = '$ts_Talk', ";
229 $key_value .= "`ts_Dispo` = '$ts_Dispo', ";
230 $key_value .= "`progts_Wait` = '$progTs_Wait', ";
231 $key_value .= "`progts_Call` = '$progTs_Call', ";
232 $key_value .= "`progts_Talk` = '$progTs_Talk', ";
233 $key_value .= "`progts_Dispo` = '$progTs_Dispo', ";
234 $key_value .= "`mants_Wait` = '$manTs_Wait', ";
235 $key_value .= "`mants_Call` = '$manTs_Call', ";
236 $key_value .= "`mants_Talk` = '$manTs_Talk', ";
237 $key_value .= "`mants_Dispo` = '$manTs_Dispo', ";
238 $key_value .= "`incts_Wait` = '$inbTs_Wait', ";
239 $key_value .= "`incts_Call` = '$inbTs_Call', ";
240 $key_value .= "`incts_Talk` = '$inbTs_Talk', ";
241 $key_value .= "`incts_Dispo` = '$inbTs_Dispo', ";
242 $key_value .= "`prod_tos` = '$prod_TOS', ";
243
244 $key_value .= "`manual` = '$tt_man',";
245 $key_value .= "`progressive` = '$tt_prog',";
246 $key_value .= "`ready-incoming` = '$tt_act_inb',";
247 $rowdata["not-ready"] = $durationsec-($rowdata['dialnext']+$rowdata['paused']+$rowdata['paused-agentbriefing']+$rowdata['paused-downtime']+$rowdata['paused-floorannouncements']+$rowdata['paused-incoming']+$rowdata['paused-lunchbreak']+$rowdata['paused-manual']+$rowdata['paused-notready']+$rowdata['paused-qualityfeedback']+$rowdata['paused-teabreak']+$rowdata['paused-teammeeting']+$rowdata['paused-utilitybreak']+$rowdata['paused-autowrapup']+$tt_man+$tt_prog+$tt_act_inb);
248 //$key_value = '';
249 foreach($rowdata AS $key=>$value) {
250 //if($key == 1){ $key }
251 if($key != 1 && $key != 'paused-wrapup' && $key != 'progressive' && $key != 'manual' && $key != 'ready-incoming'){
252 $key_value .= "`$key` = '$value', ";
253 }
254 }
255 $key_value = substr($key_value, 0, -2);
256 //print_r($key_value);
257 $userlogsTable = "userlogs_".$date;
258 //echo $userlogsTable;
259 DB::connection("conn")->insert(DB::raw("INSERT INTO ".$userlogsTable." SET $key_value"));
260 //DB::connection("conn")->insert(DB::raw("INSERT INTO userlogs_13_11_2018_bk SET $key_value"));
261
262 }
263
264 }
265 }
266 }
267 }
application/app/Jobs/KPAMIListen.php
...@@ -1197,8 +1197,14 @@ class KPAMIListen implements IEventListener ...@@ -1197,8 +1197,14 @@ class KPAMIListen implements IEventListener
1197 foreach($allsipids as $tsip) 1197 foreach($allsipids as $tsip)
1198 { 1198 {
1199 $newqueue=new Kqueue(); 1199 $newqueue=new Kqueue();
1200 include( app_path() . '/Hacks/DisabledDIDs.php');
1201 if( in_array(substr($crmcall->number,-10),$DisableNumbersArray) ){
1202 $newqueue->sipNotify($tsip,"popupalert"," Incoming Calls","RM-Connect |".$crmcall->client,"");
1203 }else{
1200 $newqueue->sipNotify($tsip,"popupalert"," Incoming Calls",$crmcall->number."|".$crmcall->client,""); 1204 $newqueue->sipNotify($tsip,"popupalert"," Incoming Calls",$crmcall->number."|".$crmcall->client,"");
1201 } 1205 }
1206 //$newqueue->sipNotify($tsip,"popupalert"," Incoming Calls",$crmcall->number."|".$crmcall->client,"");
1207 }
1202 } 1208 }
1203 else 1209 else
1204 { 1210 {
......
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