CRMCall.php
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<?php namespace App\Models;
use Illuminate\Database\Eloquent\Model;
use Auth,DB;
class CRMCall extends Model{
protected $table = 'crmcalls';
//protected $fillable = array('status','data','log','group');
public function user()
{
return $this->belongsTo('App\Models\User','user_id');
}
public function setTs($var,$nowts=0)
{
if($nowts==0)$nowts=microtime(true)*1000;
if($var=='ts_Wait')
{
$this->ts_Wait=$nowts;
$this->ts_Call=$nowts;
$this->ts_Talk=$nowts;
$this->ts_Recstart=$nowts;
$this->ts_Recend=$nowts;
$this->ts_Dispo=$nowts;
$this->ts_Close=$nowts;
}
if($var=='ts_Call')
{
$this->ts_Call=$nowts;
$this->ts_Talk=$nowts;
$this->ts_Recstart=$nowts;
$this->ts_Recend=$nowts;
$this->ts_Dispo=$nowts;
$this->ts_Close=$nowts;
}
if($var=='ts_Talk')
{
$this->ts_Talk=$nowts;
$this->ts_Recstart=$nowts;
$this->ts_Recend=$nowts;
$this->ts_Dispo=$nowts;
$this->ts_Close=$nowts;
}
if($var=='ts_Recstart')
{
$this->ts_Recstart=$nowts;
$this->ts_Recend=$nowts;
$this->ts_Dispo=$nowts;
$this->ts_Close=$nowts;
}
if($var=='ts_Recend')
{
$this->ts_Recend=$nowts;
$this->ts_Dispo=$nowts;
$this->ts_Close=$nowts;
}
if($var=='ts_Dispo')
{
$this->ts_Dispo=$nowts;
$this->ts_Close=$nowts;
}
if($var=='ts_Close')
{
$this->ts_Close=$nowts;
}
$this->calcTime();
}
public function calcTime()
{
$this->waitSec= $this->ts_Call-$this->ts_Wait;
$this->callSec= $this->ts_Talk-$this->ts_Call;
$this->talkSec= $this->ts_Recstart-$this->ts_Talk;
$this->recstartSec= $this->ts_Recend-$this->ts_Recstart;
$this->recendSec= $this->ts_Dispo-$this->ts_Recend;
$this->dispoSec= $this->ts_Close-$this->ts_Dispo;
}
public function newRecFilePath()
{
$recfile="";
$data=json_decode($this->data,true);
if(!isset($data['recFolder']))
{
$data['recFolder']='drec/'.$this->client.'/'.date('Y').'/'.date('m').'/'.date('d').'/'.$this->type; //$data['recFolder']='drec/'.date('Y-m');
$data['recExt']='gsm';
$recPath=storage_path("app/".$data['recFolder']);
if(!is_dir($recPath)){$umask=umask(0);mkdir($recPath,0777,true);umask($umask);}
$recFilePath = $this->type.'_'.date('YmdHis', strtotime($this->created_at)).'_'.$this->client.'_'.$this->number.'_'.$this->id.'_'.$this->user->username.'_'.$this->crm_id; //TYPE_OF_CALL__DATETIME__CAMPAIGNID__NUMBER__UNIQUEID__USER__CRMID.gsm
$recfile=$recPath."/".$recFilePath.".".$data['recExt'];
$this->data=json_encode($data);
}
return $recfile;
}
public function getRecFilePath()
{
$file="";
$data=json_decode($this->data,true);
if(isset($data['recFolder']))
{
$recFilePath = $this->type.'_'.date('YmdHis', strtotime($this->created_at)).'_'.$this->client.'_'.$this->number.'_'.$this->id.'_'.$this->user->username.'_'.$this->crm_id; //TYPE_OF_CALL__DATETIME__CAMPAIGNID__NUMBER__UNIQUEID__USER__CRMID.gsm
$file=storage_path("app/".$data['recFolder'])."/".$recFilePath.".".$data['recExt'];
}
return $file;
}
public function getRecFileExt()
{
$ext="";
$data=json_decode($this->data,true);
if(isset($data['recExt']))
{
$ext=$data['recExt'];
}
return $ext;
}
public function saveRecFileSize()
{
$fsize=0;
$data=json_decode($this->data,true);
if(isset($data['recFolder']))
{
$recFilePath = $this->type.'_'.date('YmdHis', strtotime($this->created_at)).'_'.$this->client.'_'.$this->number.'_'.$this->id.'_'.$this->user->username.'_'.$this->crm_id; //TYPE_OF_CALL__DATETIME__CAMPAIGNID__NUMBER__UNIQUEID__USER__CRMID.gsm
$fpath=storage_path("app/".$data['recFolder'])."/".$recFilePath.".".$data['recExt'];
if(file_exists($fpath))$fsize=filesize($fpath);
}
$this->recsize=$fsize;
}
public function addEventLog($nowts,$eventstr)
{
$data=json_decode($this->data,true);
if(!isset($data['eventslog']))$data['eventslog']=array();
$data['eventslog'][$nowts]=$eventstr;
$this->data=json_encode($data);
}
protected static function boot()
{
parent::boot();
static::addGlobalScope('groupacl', function(\Illuminate\Database\Eloquent\Builder $builder)
{
if(Auth::check())
{
$builder->whereIn('group',Auth::user()->getAccessList("group",true,false,false));
}
});
static::creating(function($model)
{
if(Auth::check())
{
if($model->group=='')$model->group=Auth::user()->group;
if($model->group=='')$model->group="Default";
$groupacl=Auth::user()->getAccessList("group",false,true,false);
if(!in_array($model->group,$groupacl))
{
throw new \Exception("No Access to Create [".Auth::user()->id."] : (".implode(",",$groupacl).") in $model->group");
return false;
}
}
else if($model->group=='')$model->group="Default";
});
static::updating(function($model)
{
if(Auth::check())
{
$original = $model->getOriginal();
if($original['group']=='')$original['group']='Default';
if($model->group=='')$model->group=Auth::user()->group;
if($model->group=='')$model->group="Default";
$groupacl=Auth::user()->getAccessList("group",false,true,false);
if(!in_array($original['group'],$groupacl)||!in_array($model->group,$groupacl))
{
throw new \Exception("No Access to Update [".Auth::user()->id."] : (".implode(",",$groupacl).") in $model->group");
return false;
}
}
else if($model->group=='')$model->group="Default";
});
}
// Code written by Amol G
public function getCRMCallsData($data = array())
{
$reportarray = array();
$date = $data['date'];
$startTime = date('Y-m-d H:i:s', $data['start_date']);
$endTime = date('Y-m-d H:i:s', $data['end_date']);
$user_id = $data['user_id'];
$client = ''; //$data['client'];
$user_type = $data['user_type'];
$ts_Wait=0;$ts_Call=0;$ts_Talk=0;$ts_Dispo=0;
$progTs_Wait=0;$progTs_Call=0;$progTs_Talk=0;$progTs_Dispo=0;
$manTs_Wait=0;$manTs_Call=0;$manTs_Talk=0;$manTs_Dispo=0;
$inbTs_Wait=0;$inbTs_Call=0;$inbTs_Talk=0;$inbTs_Dispo=0;
$tt_prog=0;$tt_man=0;$tt_inb=0;
$inboundCnt = $outboundCnt = $totalCnt = 0;
/* <!-- Change for customization of reports -->*/
$columns = DB::raw('user_id,type,ts_Wait,ts_Call,ts_Talk,ts_Recstart,ts_Recend,ts_Dispo,ts_Close,usercallback,remarks');
$crmCalls = DB::table('crmcalls')
->select($columns)
->where('user_id', '=', $user_id)
->where('updated_at', '>=', $startTime)
->where('updated_at', '<=', $endTime);
/* <!-- Change for customization of reports -->*/
//if($user_type != 'Admin')
//$crmCalls = $crmCalls->where('client', 'like', '%' . $client . '%');
$crmCalls = $crmCalls->get();
if($crmCalls!=null)
{
foreach($crmCalls as $crmCall)
{
$ts_Wait += round(($crmCall->ts_Call - $crmCall->ts_Wait)/1000,2);
$ts_Call += round(($crmCall->ts_Talk - $crmCall->ts_Call)/1000,2);
$ts_Talk += round(($crmCall->ts_Dispo - $crmCall->ts_Talk)/1000,2);
$ts_Dispo += round(($crmCall->ts_Close - $crmCall->ts_Dispo)/1000,2);
if($crmCall->type == 'Progressive')
{
$progTs_Wait += round(($crmCall->ts_Call - $crmCall->ts_Wait)/1000,2);
$progTs_Call += round(($crmCall->ts_Talk - $crmCall->ts_Call)/1000,2);
$progTs_Talk += round(($crmCall->ts_Dispo - $crmCall->ts_Talk)/1000,2);
$progTs_Dispo += round(($crmCall->ts_Close - $crmCall->ts_Dispo)/1000,2);
}
if($crmCall->type == 'Manual')
{
$manTs_Wait += round(($crmCall->ts_Call - $crmCall->ts_Wait)/1000,2);
$manTs_Call += round(($crmCall->ts_Talk - $crmCall->ts_Call)/1000,2);
$manTs_Talk += round(($crmCall->ts_Dispo - $crmCall->ts_Talk)/1000,2);
$manTs_Dispo += round(($crmCall->ts_Close - $crmCall->ts_Dispo)/1000,2);
}
if($crmCall->type == 'Inbound')
{
$inbTs_Wait += round(($crmCall->ts_Call - $crmCall->ts_Wait)/1000,2);
$inbTs_Call += round(($crmCall->ts_Talk - $crmCall->ts_Call)/1000,2);
$inbTs_Talk += round(($crmCall->ts_Dispo - $crmCall->ts_Talk)/1000,2);
$inbTs_Dispo += round(($crmCall->ts_Close - $crmCall->ts_Dispo)/1000,2);
$inboundCnt++;
}
$totalCnt++;
}
}
$outboundCnt = ($totalCnt-$inboundCnt);
$tt_prog = $progTs_Wait + $progTs_Call + $progTs_Talk + $progTs_Dispo;
$tt_man = $manTs_Wait + $manTs_Call + $manTs_Talk + $manTs_Dispo;
$tt_inb = $inbTs_Wait + $inbTs_Call + $inbTs_Talk + $inbTs_Dispo;
$prod_TOS = $ts_Wait + $ts_Call + $ts_Talk + $ts_Dispo;
$reportarray[$user_id][$date]["Prog-Time"]= $tt_prog;
$reportarray[$user_id][$date]["Man-Time"]= $tt_man;
$reportarray[$user_id][$date]["Inc-Time"]= $tt_inb;
$reportarray[$user_id][$date]["Wait-Time"]= $ts_Wait;
$reportarray[$user_id][$date]["Call-Time"]= $ts_Call;
$reportarray[$user_id][$date]["Talk-Time"]= $ts_Talk;
$reportarray[$user_id][$date]["Disp-Time"]= $ts_Dispo;
$reportarray[$user_id][$date]["Prog-Wait-Time"]= $progTs_Wait;
$reportarray[$user_id][$date]["Prog-Call-Time"]= $progTs_Call;
$reportarray[$user_id][$date]["Prog-Talk-Time"]= $progTs_Talk;
$reportarray[$user_id][$date]["Prog-Disp-Time"]= $progTs_Dispo;
$reportarray[$user_id][$date]["Man-Wait-Time"]= $manTs_Wait;
$reportarray[$user_id][$date]["Man-Call-Time"]= $manTs_Call;
$reportarray[$user_id][$date]["Man-Talk-Time"]= $manTs_Talk;
$reportarray[$user_id][$date]["Man-Disp-Time"]= $manTs_Dispo;
$reportarray[$user_id][$date]["Inc-Wait-Time"]= $inbTs_Wait;
$reportarray[$user_id][$date]["Inc-Call-Time"]= $inbTs_Call;
$reportarray[$user_id][$date]["Inc-Talk-Time"]= $inbTs_Talk;
$reportarray[$user_id][$date]["Inc-Disp-Time"]= $inbTs_Dispo;
$reportarray[$user_id][$date]["Prod-TOS"]= $prod_TOS;
$reportarray[$user_id][$date]["inboundCnt"]= $inboundCnt;
$reportarray[$user_id][$date]["outboundCnt"]= $outboundCnt;
$reportarray[$user_id][$date]["totalCnt"]= $totalCnt;
return $reportarray;
}
}