Skip to content

flexydial / hdfc-beu-v2

Go to a project
Toggle navigation
Toggle navigation pinning
a02abcee by Manish Mihsra
Options

Added New Monitoring Report

1 parent c5a7b341
Expand all
Inline Side-by-side
Showing 4 changed files with 195 additions and 42 deletions
application/app/Http/Controllers/ReportController.php
...@@ -21,6 +21,7 @@ use App\Models\Cutoff; ...@@ -21,6 +21,7 @@ use App\Models\Cutoff;
21 use App\Jobs\KHRMSLib; 21 use App\Jobs\KHRMSLib;
22 use App\Models\Sipid; 22 use App\Models\Sipid;
23 use App\Models\Dialline; 23 use App\Models\Dialline;
24 use App\Models\User;
24 use App\Models\UserLog; 25 use App\Models\UserLog;
25 use App\Models\Kqueue; 26 use App\Models\Kqueue;
26 use DB; 27 use DB;
...@@ -37,14 +38,122 @@ class ReportController extends Controller ...@@ -37,14 +38,122 @@ class ReportController extends Controller
37 38
38 public function show($id) 39 public function show($id)
39 { 40 {
41 $data = array();
42 $wakka = new KHRMSLib();
43 $dashboarduser = Auth::user();
44 $timeoffset = $dashboarduser->timezone; //-330; //$dashboarduser->timezone;
45 $timeoffset = $timeoffset*60;
46
40 if($id=="reports") 47 if($id=="reports")
41 { 48 {
42 return view("layout.module.reports.reports",array()); 49 return view("layout.module.reports.reports");
43 } 50 }
44 51
45 if($id=="campaigns") 52 $logtime =(isset($_GET['logtime'])) ? $_GET['logtime'] :9;
53 $logtimeto =(isset($_GET['logtimeto']))? $_GET['logtimeto']:20;
54
55 $logdate =(isset($_GET['logdate'])) ? strtotime($_GET['logdate']." ".$logtime.":00:00")
56 : strtotime(date("Y-m-d")." 09:00:00");
57 $logdateto =(isset($_GET['logdateto']))? strtotime($_GET['logdateto']." ".$logtimeto.":00:00")
58 : strtotime(date("Y-m-d")." 20:00:00");
59 $campaign =(isset($_GET['campaign'])) ? $_GET['campaign'] : "Select";
60
61 $oclientlst = $wakka->clientsReadAccess();
62 sort($oclientlst);
63 $oclientlst[0] = 'Select';
64
65 $data['wakka'] = $wakka;
66 $data['dashboarduser'] = $dashboarduser;
67 $data['timeoffset'] = $timeoffset;
68 $data['logtime'] = $logtime;
69 $data['logtimeto'] = $logtimeto;
70 $data['logdate'] = $logdate;
71 $data['logdateto'] = $logdateto;
72 $data['campaign'] = $campaign;
73 $data['oclientlst'] = $oclientlst;
74
75 if($id=="liveusers")
46 { 76 {
47 return view("layout.module.reports.campaigns",array()); 77 $campStr = "";
78 $ratio = 0;
79 $totalCall = 0;
80 $dialedCall = 0;
81 $waitCall = 0;
82 $inCall = 0;
83 $availChnl = 0;
84 $usrIdArr = array();
85 $tabHeadStr = "";
86 $tabBodyStr = "";
87
88 foreach($oclientlst as $c)
89 {
90 $s="";
91 if($c==$campaign)$s='selected';
92 $campStr .= "<option value='$c' $s>$c</option>";
93 }
94
95 if ($campaign != "Select") {
96
97 $mastersdata=$wakka->getCompanyMaster($campaign);
98 if(!empty($mastersdata["autodialercampaign"]))$ratio=$mastersdata["autodialercampaign"];
99
100 $userArr = User::where('presence', '=', "1")->where('sel_campaign', '=', $campaign)->select('id','username','fullname','current_dialmode')->get();
101 $diallineArr = Dialline::where("enabled","=","1")->get();
102
103 $totalChnl = $diallineArr->count();
104
105 foreach ($diallineArr as $dialline) {
106
107 if($dialline->status!= 'Free')$totalCall++;
108 if($dialline->status!= 'Free' && $dialline->src_channel!= '' && $dialline->channel== '')$dialedCall++;
109 if($dialline->status== 'Auto' && $dialline->conf== '' && $dialline->src_channel!= '' && $dialline->channel!= '')$waitCall++;
110 if($dialline->status!= 'Free' && $dialline->conf!= '')$inCall++;
111
112 }
113
114 $availChnl = $totalChnl - $totalCall;
115
116 $tabHeadStr .= "<tr>
117 <th>User</th>
118 <th>Campaign</th>
119 <th>Mode</th>
120 <th>Status</th>
121 </tr>";
122
123 foreach ($userArr as $usr) {
124 $usrIdArr[] = $usr->id;
125 $statusStr = "<span class='btn btn-sm btn-warning'>Free</span>";
126
127 $sipIdArr = Sipid::where('user', "=", $usr->id)->where('status', '=', 1)->select('id', 'status', 'ready', 'patched')->first();
128
129 if($sipIdArr->ready==1)$statusStr = "<span class='btn btn-sm btn-success'>Available</span>";
130 if($sipIdArr->patched==1)$statusStr = "<span class='btn btn-sm btn-info'>OnCall</span>";
131 if($sipIdArr->prepare_call==1&&$sipIdArr->patched==0)$statusStr = "<span class='btn btn-sm btn-info'>Wrap-Up</span>";
132
133 $tabBodyStr .= "<tr><td>".$usr->fullname."</td>";
134 $tabBodyStr .= "<td>".$campaign."</td>";
135 $tabBodyStr .= "<td>".$usr->current_dialmode."</td>";
136 $tabBodyStr .= "<td>".$statusStr."</td></tr>";
137 }
138
139 $freeUsr = Sipid::whereIn('user',$usrIdArr)->where('status', '=', 1)->where('ready', '=', 1)->where('patched', '=', 0)->count();
140
141 $data['ratio'] = $ratio;
142 $data['totalUsr'] = $userArr->count();
143 $data['totalChnl'] = $totalChnl;
144 $data['availChnl'] = $availChnl;
145 $data['dialedCall'] = $dialedCall;
146 $data['waitCall'] = $waitCall;
147 $data['inCall'] = $inCall;
148 $data['freeUsr'] = $totalChnl;
149 $data['tabHeadStr'] = $tabHeadStr;
150 $data['tabBodyStr'] = $tabBodyStr;
151
152 }
153
154 $data['campStr'] = $campStr;
155
156 return view("layout.module.reports.liveusers", $data);
48 } 157 }
49 158
50 if($id=="calllog") 159 if($id=="calllog")
...@@ -52,9 +161,14 @@ class ReportController extends Controller ...@@ -52,9 +161,14 @@ class ReportController extends Controller
52 return view("layout.module.reports.calllog",array()); 161 return view("layout.module.reports.calllog",array());
53 } 162 }
54 163
55 if($id=="agentreport") 164 if($id=="agenttime")
56 { 165 {
57 return view("layout.module.reports.agentreport",array()); 166 return view("layout.module.reports.agenttime",array());
167 }
168
169 if($id=="agenttimeAverage")
170 {
171 return view("layout.module.reports.agenttimeAverage",array());
58 } 172 }
59 173
60 if($id=="campreport") 174 if($id=="campreport")
...@@ -67,34 +181,9 @@ class ReportController extends Controller ...@@ -67,34 +181,9 @@ class ReportController extends Controller
67 return view("layout.module.reports.statusreport",array()); 181 return view("layout.module.reports.statusreport",array());
68 } 182 }
69 183
70 if($id=="questionnaire") 184 if($id=="relationshipreport")
71 {
72 return view("layout.module.reports.questairereport",array());
73 }
74
75 if($id=="callmanagement")
76 {
77 return view("layout.module.reports.callmanagementreport",array());
78 }
79
80 if($id=="supmessages")
81 {
82 return view("layout.module.reports.supmessagesreport",array());
83 }
84
85 if($id=="liveusers")
86 {
87 return view("layout.module.reports.liveusers",array());
88 }
89
90 if($id=="recarchive")
91 {
92 return view("layout.module.reports.recarchive",array());
93 }
94
95 if($id=="recqc")
96 { 185 {
97 return view("layout.module.reports.recqc",array()); 186 return view("layout.module.reports.relationshipreport",array());
98 } 187 }
99 } 188 }
100 } 189 }
......
application/app/Jobs/KPAMIListen.php
...@@ -478,6 +478,12 @@ class KPAMIListen implements IEventListener ...@@ -478,6 +478,12 @@ class KPAMIListen implements IEventListener
478 478
479 $tsip=Sipid::find($crmcall->sipid_id); 479 $tsip=Sipid::find($crmcall->sipid_id);
480 480
481 if(!empty($tsip))
482 {
483 $tsip->patched=0;
484 $tsip->save();
485 }
486
481 //$newqueue=new Kqueue(); 487 //$newqueue=new Kqueue();
482 //$newqueue->playhangupfile($dialline->channel,$dialline->server); 488 //$newqueue->playhangupfile($dialline->channel,$dialline->server);
483 489
...@@ -733,6 +739,7 @@ class KPAMIListen implements IEventListener ...@@ -733,6 +739,7 @@ class KPAMIListen implements IEventListener
733 $dialline=Dialline::find($crmcall->dialline_id); 739 $dialline=Dialline::find($crmcall->dialline_id);
734 if($dialline) 740 if($dialline)
735 { 741 {
742 $dialline->src_channel=$dchannel;
736 $dialline->channel=$dchannel; 743 $dialline->channel=$dchannel;
737 $dialline->save(); 744 $dialline->save();
738 } 745 }
...@@ -745,7 +752,30 @@ class KPAMIListen implements IEventListener ...@@ -745,7 +752,30 @@ class KPAMIListen implements IEventListener
745 752
746 $crmcall->save(); 753 $crmcall->save();
747 } 754 }
748 } 755 }else if($accountcodearr[1]=="a")
756 {
757 $crmcall=CRMCall::find($accountcodearr[2]);
758 if($crmcall)
759 {
760 $nowts=microtime(true)*1000;
761
762 $crmcall->setTs('ts_Call',$nowts);
763
764 $crmcall->state=$eventname;
765
766 $dialline=Dialline::find($crmcall->dialline_id);
767 if($dialline)
768 {
769 $dialline->src_channel=$dchannel;
770 $dialline->save();
771 }
772
773 $crmcall->addEventLog($nowts,"$accountcode:Unknown : $eventname $dchannelstate:$dchannelstatedesc $duniqueid $dexten:$dpriority $channel $dialstring");
774
775 $crmcall->save();
776 }
777
778 }
749 } 779 }
750 780
751 } 781 }
...@@ -805,18 +835,22 @@ class KPAMIListen implements IEventListener ...@@ -805,18 +835,22 @@ class KPAMIListen implements IEventListener
805 835
806 $crmcall->state=$eventname; 836 $crmcall->state=$eventname;
807 $crmcall->status=$dialstatus; 837 $crmcall->status=$dialstatus;
838
839 $tsip=Sipid::find($crmcall->sipid_id);
840
841 $tsip->patched=1;
842 $tsip->save();
808 843
809 $dialline=Dialline::find($crmcall->dialline_id); 844 $dialline=Dialline::find($crmcall->dialline_id);
810 if($dialline) 845 if($dialline)
811 { 846 {
847 $dialline->conf="1000".$tsip->id;
812 $dialline->channel=$channel; 848 $dialline->channel=$channel;
813 $dialline->save(); 849 $dialline->save();
814 } 850 }
815 851
816 $recfile=$crmcall->newRecFilePath(); 852 $recfile=$crmcall->newRecFilePath();
817 853
818 $tsip=Sipid::find($crmcall->sipid_id);
819
820 //start recording 854 //start recording
821 $newqueue=new Kqueue(); 855 $newqueue=new Kqueue();
822 $newqueue->recordChannel($tsip->server,$dchannel,$recfile); 856 $newqueue->recordChannel($tsip->server,$dchannel,$recfile);
...@@ -957,6 +991,7 @@ class KPAMIListen implements IEventListener ...@@ -957,6 +991,7 @@ class KPAMIListen implements IEventListener
957 $dialline=Dialline::find($crmcall->dialline_id); 991 $dialline=Dialline::find($crmcall->dialline_id);
958 if($dialline) 992 if($dialline)
959 { 993 {
994 $dialline->src_channel=$dchannel;
960 $dialline->channel=$dchannel; 995 $dialline->channel=$dchannel;
961 $dialline->save(); 996 $dialline->save();
962 } 997 }
...@@ -969,7 +1004,30 @@ class KPAMIListen implements IEventListener ...@@ -969,7 +1004,30 @@ class KPAMIListen implements IEventListener
969 1004
970 $crmcall->save(); 1005 $crmcall->save();
971 } 1006 }
972 } 1007 }else if($accountcodearr[1]=="a")
1008 {
1009 $crmcall=CRMCall::find($accountcodearr[2]);
1010 if($crmcall)
1011 {
1012 $nowts=microtime(true)*1000;
1013
1014 $crmcall->setTs('ts_Call',$nowts);
1015
1016 $crmcall->state=$eventname;
1017
1018 $dialline=Dialline::find($crmcall->dialline_id);
1019 if($dialline)
1020 {
1021 $dialline->src_channel=$dchannel;
1022 $dialline->save();
1023 }
1024
1025 $crmcall->addEventLog($nowts,"$accountcode:Unknown : $eventname $dchannelstate:$dchannelstatedesc $duniqueid $dexten:$dpriority $channel $dialstring");
1026
1027 $crmcall->save();
1028 }
1029
1030 }
973 } 1031 }
974 1032
975 } 1033 }
...@@ -1034,17 +1092,21 @@ class KPAMIListen implements IEventListener ...@@ -1034,17 +1092,21 @@ class KPAMIListen implements IEventListener
1034 $crmcall->state=$eventname; 1092 $crmcall->state=$eventname;
1035 $crmcall->status=$dialstatus; 1093 $crmcall->status=$dialstatus;
1036 1094
1095 $tsip=Sipid::find($crmcall->sipid_id);
1096
1097 $tsip->patched=1;
1098 $tsip->save();
1099
1037 $dialline=Dialline::find($crmcall->dialline_id); 1100 $dialline=Dialline::find($crmcall->dialline_id);
1038 if($dialline) 1101 if($dialline)
1039 { 1102 {
1103 $dialline->conf="1000".$tsip->id;
1040 $dialline->channel=$channel; 1104 $dialline->channel=$channel;
1041 $dialline->save(); 1105 $dialline->save();
1042 } 1106 }
1043 1107
1044 $recfile=$crmcall->newRecFilePath(); 1108 $recfile=$crmcall->newRecFilePath();
1045 1109
1046 $tsip=Sipid::find($crmcall->sipid_id);
1047
1048 //start recording 1110 //start recording
1049 $newqueue=new Kqueue(); 1111 $newqueue=new Kqueue();
1050 $newqueue->recordChannel($tsip->server,$dchannel,$recfile); 1112 $newqueue->recordChannel($tsip->server,$dchannel,$recfile);
...@@ -1534,8 +1596,10 @@ class KPAMIListen implements IEventListener ...@@ -1534,8 +1596,10 @@ class KPAMIListen implements IEventListener
1534 1596
1535 $crmcall->save(); 1597 $crmcall->save();
1536 1598
1537 $dialline->conf="1000".$found->id; 1599 $dialline->user_id = $found->user;
1600 $dialline->conf = "1000".$found->id;
1538 $dialline->save(); 1601 $dialline->save();
1602
1539 if($crmcall->crm_id>0){ 1603 if($crmcall->crm_id>0){
1540 DB::table('records')->where('id',$crmcall->crm_id)->update(['filter_condition'=>'3','usr_id'=>$found->user]); 1604 DB::table('records')->where('id',$crmcall->crm_id)->update(['filter_condition'=>'3','usr_id'=>$found->user]);
1541 1605
......
application/app/Models/User.php
...@@ -14,7 +14,7 @@ class User extends Authenticatable ...@@ -14,7 +14,7 @@ class User extends Authenticatable
14 protected $table = 'users'; 14 protected $table = 'users';
15 15
16 protected $hidden = array('password'); 16 protected $hidden = array('password');
17 protected $fillable = array('username','password','email','status','organization','group','data'); 17 protected $fillable = array('username','password','email','status','organization','group','data','sel_campaign','current_dialmode');
18 18
19 19
20 private $dataarr=array(); 20 private $dataarr=array();
......
Styling with Markdown is supported
You are about to add 0 people to the discussion. Proceed with caution.
Finish editing this message first!