aeab000d by Manish Mihsra

Added new column to capture when an agent has picked up the call when on predictive

1 parent 1e4d1f39
...@@ -1136,6 +1136,7 @@ class KPAMIListen implements IEventListener ...@@ -1136,6 +1136,7 @@ class KPAMIListen implements IEventListener
1136 { 1136 {
1137 $nowts=microtime(true)*1000; 1137 $nowts=microtime(true)*1000;
1138 1138
1139 $crmcall->setTs('ts_cTalk',$nowts);
1139 $crmcall->setTs('ts_Talk',$nowts); 1140 $crmcall->setTs('ts_Talk',$nowts);
1140 1141
1141 $crmcall->state=$eventname; 1142 $crmcall->state=$eventname;
...@@ -1178,7 +1179,7 @@ class KPAMIListen implements IEventListener ...@@ -1178,7 +1179,7 @@ class KPAMIListen implements IEventListener
1178 { 1179 {
1179 $nowts=microtime(true)*1000; 1180 $nowts=microtime(true)*1000;
1180 1181
1181 $crmcall->setTs('ts_Talk',$nowts); 1182 $crmcall->setTs('ts_cTalk',$nowts);
1182 1183
1183 $crmcall->state=$eventname; 1184 $crmcall->state=$eventname;
1184 $crmcall->status=$dialstatus; 1185 $crmcall->status=$dialstatus;
......
...@@ -33,6 +33,15 @@ class CRMCall extends Model{ ...@@ -33,6 +33,15 @@ class CRMCall extends Model{
33 $this->ts_Dispo=$nowts; 33 $this->ts_Dispo=$nowts;
34 $this->ts_Close=$nowts; 34 $this->ts_Close=$nowts;
35 } 35 }
36 if($var=='ts_cTalk')
37 {
38 $this->ts_cTalk=$nowts;
39 $this->ts_Talk=$nowts;
40 $this->ts_Recstart=$nowts;
41 $this->ts_Recend=$nowts;
42 $this->ts_Dispo=$nowts;
43 $this->ts_Close=$nowts;
44 }
36 if($var=='ts_Talk') 45 if($var=='ts_Talk')
37 { 46 {
38 $this->ts_Talk=$nowts; 47 $this->ts_Talk=$nowts;
...@@ -70,6 +79,7 @@ class CRMCall extends Model{ ...@@ -70,6 +79,7 @@ class CRMCall extends Model{
70 { 79 {
71 $this->waitSec= $this->ts_Call-$this->ts_Wait; 80 $this->waitSec= $this->ts_Call-$this->ts_Wait;
72 $this->callSec= $this->ts_Talk-$this->ts_Call; 81 $this->callSec= $this->ts_Talk-$this->ts_Call;
82 $this->ctalkSec= $this->ts_Talk-$this->ts_cTalk;
73 $this->talkSec= $this->ts_Recstart-$this->ts_Talk; 83 $this->talkSec= $this->ts_Recstart-$this->ts_Talk;
74 $this->recstartSec= $this->ts_Recend-$this->ts_Recstart; 84 $this->recstartSec= $this->ts_Recend-$this->ts_Recstart;
75 $this->recendSec= $this->ts_Dispo-$this->ts_Recend; 85 $this->recendSec= $this->ts_Dispo-$this->ts_Recend;
......
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