ComplaintController.php
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<?php namespace App\Http\Controllers;
use Auth;
use Input;
use Config;
use Session;
use App\Http\Controllers;
use App\Http\Requests;
use Illuminate\Http\Request;
use DB;
use Log;
use App\Models\Group;
use App\Models\User;
use App\Models\CRMCall;
class ComplaintController extends Controller
{
public function __construct()
{
$this->middleware('auth');
//$this->middleware('module_access');
}
public function saveComplaint()
{
$complainant_name = Input::get("complainant_name");
$aan = Input::get("aan");
$existing_customer = Input::get("existing_customer");
$cust_id = Input::get("cust_id");
$shadow_cust_id = Input::get("shadow_cust_id");
$casa_number=Input::get("casa_number");
$docket_number=Input::get("docket_number");
$cust_name_on_card=Input::get("cust_name_on_card");
$card_number=Input::get("card_number");
$cust_band=Input::get("cust_band");
$cust_city=Input::get("cust_city");
$cust_type=Input::get("cust_type");
$cust_mobile=Input::get("cust_mobile");
$contact_number=Input::get("contact_number");
$email=Input::get("email");
$case_reference=Input::get("case_reference");
$source_of_info=Input::get("source_of_info");
$service_type=Input::get("service_type");
$priority=Input::get("priority");
$logging_branch_name=Input::get("logging_branch_name");
$logging_class_unit=Input::get("logging_class_unit");
$acknowledge=Input::get("acknowledge");
$resolve_class_unit=Input::get("resolve_class_unit");
$resolving_branch=Input::get("resolving_branch");
$category=Input::get("category");
$sub_category=Input::get("sub_category");
$additional_info=Input::get("additional_info");
$nature_of_complaint=Input::get("nature_of_complaint");
$detailed_suggestion=Input::get("detailed_suggestion");
$logging_branch_code=Input::get("logging_branch_code");
$resolving_branch_code=Input::get("resolving_branch_code");
$status=Input::get("status");
$call_id=Input::get("call_id");
$setComplaint = array();
$setComplaint[]="upload_date='".date("Y-m-d H:i:s")."'";
$setComplaint[]="complainant_name='$complainant_name'";
$setComplaint[]="existing_customer='$existing_customer'";
$setComplaint[]="cust_id='$cust_id'";
$setComplaint[]="shadow_cust_id='$shadow_cust_id'";
$setComplaint[]="casa_number='$casa_number'";
$setComplaint[]="docket_number='$docket_number'";
$setComplaint[]="cust_name_on_card='$cust_name_on_card'";
$setComplaint[]="card_number='$card_number'";
$setComplaint[]="cust_band='$cust_band'";
$setComplaint[]="cust_city='$cust_city'";
$setComplaint[]="cust_type='$cust_type'";
$setComplaint[]="cust_mobile='$cust_mobile'";
$setComplaint[]="contact_number='$contact_number'";
$setComplaint[]="email='$email'";
$setComplaint[]="case_reference='$case_reference'";
$setComplaint[]="source_of_info='$source_of_info'";
$setComplaint[]="service_type='$service_type'";
$setComplaint[]="priority='$priority'";
$setComplaint[]="logging_branch_name='$logging_branch_name'";
$setComplaint[]="logging_class_unit='$logging_class_unit'";
$setComplaint[]="acknowledge='$acknowledge'";
$setComplaint[]="resolve_class_unit='$resolve_class_unit'";
$setComplaint[]="resolving_branch='$resolving_branch'";
$setComplaint[]="category='$category'";
$setComplaint[]="sub_category='$sub_category'";
$setComplaint[]="additional_info='$additional_info'";
$setComplaint[]="nature_of_complaint='$nature_of_complaint'";
$setComplaint[]="detailed_suggestion='$detailed_suggestion'";
$setComplaint[]="aan='$aan'";
$setComplaint[]="logging_branch_code='$logging_branch_code'";
$setComplaint[]="resolving_branch_code='$resolving_branch_code'";
$setComplaint[]="status='$status'";
$setComplaint[]="call_id='$call_id'";
$setCompl=implode(",",$setComplaint);
DB::statement("insert into complaint_details set $setCompl");
return "<script>simpleNotification('success','topRight','Complaint Saved Successfully');</script>";
}
public function getBranchName()
{
$resClassUnitId = Input::get("resclassUnitVal");
$resClassUnitVal = DB::table('complaint_resol_class_unit')->where('id','=',$resClassUnitId)->select('resolve_class_unit')->first();
$resClassUnit = $resClassUnitVal->resolve_class_unit;
$resClassUnit = trim($resClassUnit);
if($resClassUnit == "Retail Branch Banking")
{
$resBranch = DB::select("select rbb from complaint_fields");
}
if($resClassUnit != "Retail Branch Banking")
{
$resBranch = DB::select("select non_rbb from complaint_fields");
}
return $resBranch;
}
public function getCat($resClassUnitId)
{
$catIds = array();
$resClassUnitIds = array();
$data= array('category'=>'');
$resDetails = DB::table('complaint_sub_category')
->where('complaint_sub_category.resolve_class_unit_id','=',$resClassUnitId)
->get();
foreach ($resDetails as $key => $resDet) {
if(!in_array($resDet->category_id, $catIds))
$catIds[] = $resDet->category_id;
}
$catDetails = DB::table('complaint_category')
->whereIn('id',$catIds)
->distinct()
->get();
$data['category'] = $catDetails;
return $data;
}
public function getSubCat($catId,$resClassUnitId)
{
$subCat = array();
$data= array('sub_category'=>'');
$resDetails = DB::table('complaint_sub_category')
->where('complaint_sub_category.category_id','=',$catId)
->where('resolve_class_unit_id', '=', $resClassUnitId)
->distinct()
->get();
foreach ($resDetails as $key => $resDet) {
if(!in_array($resDet->sub_category, $subCat))
$subCat[] = $resDet->sub_category;
}
$data['sub_category'] = $subCat;
return $data;
}
public function saveChildCase()
{
$complainant_name = Input::get("complainant_name");
$cust_type=Input::get("cust_type");
$service_type=Input::get("service_type");
$priority=Input::get("priority");
$resolve_class_unit=Input::get("resolve_class_unit");
$resolving_branch=Input::get("resolving_branch");
$category=Input::get("category");
$sub_category=Input::get("sub_category");
$additional_info=Input::get("additional_info");
$task_desc=Input::get("task_desc");
$comments=Input::get("comments");
$status=Input::get("status");
$complaint_id=Input::get("complaint_id");
$varid=Input::get("var_id");
$call_id="";
$crmcallDetails=CRMCall::where('crm_id','=',$varid)->orderBy("created_at","DESC")->first();
if($crmcallDetails)
$call_id = $crmcallDetails->id;
$compDetails=DB::table('complaint_details')->where('call_id','=',$call_id)->orderBy("upload_date","DESC")->first();
if($compDetails)
{
$setChild = array();
$setChild[]="upload_date='".date("Y-m-d H:i:s")."'";
$setChild[]="complainant_name='$complainant_name'";
$setChild[]="cust_type='$cust_type'";
$setChild[]="service_type='$service_type'";
$setChild[]="priority='$priority'";
$setChild[]="resolve_class_unit='$resolve_class_unit'";
$setChild[]="resolving_branch='$resolving_branch'";
$setChild[]="category='$category'";
$setChild[]="sub_category='$sub_category'";
$setChild[]="additional_info='$additional_info'";
$setChild[]="task_desc='$task_desc'";
$setChild[]="comments='$comments'";
$setChild[]="status='$status'";
$setChild[]="complaint_id='$complaint_id'";
$setCompl=implode(",",$setChild);
DB::statement("insert into comp_child_details set $setCompl");
return "<script>simpleNotification('success','topRight','Child Saved Successfully');</script>";
}
else
{
return "<script>simpleNotification('error','topRight','Please Submit Complait First!!');</script>";
}
}
}