300617_agenttime.blade.php 13.5 KB
<?php
use App\Models\CRMCall;
use App\Models\CRMCallArchive;
use App\Models\User;
use App\Models\UserLog;
use App\Jobs\KHRMSLib;
$wakka = new KHRMSLib();
$dashboarduser=Auth::user();
$timeoffset = $dashboarduser->timezone; //-330; //$dashboarduser->timezone;
$timeoffset = $timeoffset*60;
$logtime    =(isset($_GET['logtime']))  ? $_GET['logtime']  :9;
$logtimeto  =(isset($_GET['logtimeto']))? $_GET['logtimeto']:20;
$logdate    =(isset($_GET['logdate']))  ? strtotime($_GET['logdate']." ".$logtime.":00:00")
                                        : strtotime(date("Y-m-d")." 00:00:00");
$logdateto  =(isset($_GET['logdateto']))? strtotime($_GET['logdateto']." ".$logtimeto.":00:00")
                                        : strtotime(date("Y-m-d")." 20:00:00");
$campaign   =(isset($_GET['campaign']))  ? $_GET['campaign']  : "All";
$alist=CRMCallArchive::where('user_id','!=',0)->where('created_at','>=',date("Y-m-d H:i:s",$logdate))->where('created_at','<=',date("Y-m-d H:i:s",$logdateto));
$alist->orderBy('user_id', 'ASC')->orderBy('ts_Close', 'ASC');
$userlog=UserLog::where('created_at','>=',date("Y-m-d H:i:s",$logdate))->where('created_at','<=',date("Y-m-d H:i:s",$logdateto));
if($campaign != 'All') $alist->where('client','=',$campaign);
$userarr=array();
$allusers = DB::table('users as u1')->leftjoin('users AS u2', 'u2.username', '=', 'u1.supervisor')
    ->select('u1.id','u1.username','u1.fullname AS telecaller', 'u2.fullname AS sepervisor')
    ->where('u1.status','=','Active');
$roclientstr=array();$didlinesstr=array();
if($dashboarduser->exten!="")$didlinesstr[]=$dashboarduser->exten;
$oclientlst=$wakka->clientsReadAccess(); sort($oclientlst); $oclientlst[0] = 'All';
if(!empty($oclientlst))foreach($oclientlst as $tclnt)if($tclnt!="")
{
    $roclientstr[]="$tclnt";
    
    $mastersdata=$wakka->getCompanyMaster($tclnt);
    if(!empty($mastersdata["DialerDID"]))$didlinesstr[]=$mastersdata["DialerDID"];
}
$breaks=array("Paused","AgentBriefing","TeamMeeting","QualityFeedback","LunchBreak","TeaBreak","UtilityBreak","FloorAnnouncements","DownTime");
$reporthead=array_merge(array("#","Telecaller","TelecallerID","Supervisor","Signin","Signout","Count","Duration","Total","Wait","Call","Talk","Dispo"),$breaks);
$reportarray=array();
$i=1;
if($dashboarduser->usertype != 'Admin')
{
    $uidlist=array($dashboarduser->id);
    $allusers=$allusers->where(function ($query)  use($dashboarduser) {
        $query->where('u1.supervisor','=',$dashboarduser->username)
        ->orWhere('u1.lteam2','=',$dashboarduser->username)
        ->orWhere('u1.lteam','=',$dashboarduser->username);
    })->get();
    
    foreach($allusers as $tuser)
    { 
        $uidlist[]=$tuser->id;
        $reportarray[$aline->user_id]=array("#"=>$i++,"Telecaller"=>$tuser->telecaller,"TelecallerID"=>$tuser->username,"Supervisor"=>$tuser->sepervisor);
    }
    $alist=$alist->whereIn('user_id',$uidlist);
    
    /*$alist=$alist->where(function ($query) use($roclientstr,$uidlist,$didlinesstr){
        $query->orWhereIn('client',$roclientstr)
        ->orWhereIn('did',$didlinesstr);
    });*/
    $userlog=$userlog->whereIn('user_id',$uidlist);     
}
else {
    $allusers=$allusers->get();
    foreach($allusers as $tuser)
    {
        $reportarray[$tuser->id]=array("#"=>$i++,"Telecaller"=>$tuser->telecaller,"TelecallerID"=>$tuser->username,"Supervisor"=>$tuser->sepervisor);
    }
}

$alist=$alist->get();
$userlog=$userlog->where('startdate','!=','0000-00-00')->get();
$prev_close = 0;
foreach($alist as $aline)
{
    if($prev_user != $aline->user_id || $prev_close <= $aline->ts_Wait)
    {
        $userid=$aline->user_id;
                
        $talktime=$aline->talkSec+$aline->recstartSec+$aline->recendSec;
        $totaltime=$aline->callSec+$talktime+$aline->dispoSec;
        
        $reportarray[$userid]["oncall"]+=$totaltime/1000;
        //$reportarray[$userid]["Wait"]+=$aline->waitSec/1000;
        $reportarray[$userid]["Call"]+=$aline->callSec/1000;
        $reportarray[$userid]["Talk"]+=$talktime/1000;
        $reportarray[$userid]["Dispo"]+=$aline->dispoSec/1000;
    }
    $reportarray[$userid]["Count"]++;
    $prev_close = $aline->ts_Close;//-ts_Wait
    $prev_user = $aline->user_id;//-ts_Wait
}
$userLogin=array();
foreach($userlog as $ulog)
{
    if($ulog->durationsec != 0) {
        $userLogin[$ulog->user_id]['duration'] += $ulog->durationsec;
        $userLogin[$ulog->user_id]['start'][] = strtotime($ulog->startdate . ' ' . $ulog->starttime);
        $userLogin[$ulog->user_id]['end'][] = strtotime($ulog->enddate . ' ' . $ulog->endtime);
    }
    else {
        if(preg_match_all('/(\d+(\.\d+)?)/', $ulog->data, $numbers)) {
            $starttime = strtotime($ulog->startdate.' '.$ulog->starttime);
            $endtime   = round(end($numbers[0])/1000);
            $userLogin[$ulog->user_id]['duration'] += ($endtime-$starttime);
            $userLogin[$ulog->user_id]['start'][] = $starttime;
            $userLogin[$ulog->user_id]['end'][] = $endtime;
        }
    }
    $data=json_decode($ulog->data,true);
    $prets=strtotime($ulog->startdate." ".$ulog->starttime)*1000;
    $previous="Paused-Paused";
    $reportarray[$ulog->user_id]['Paused']='';
    foreach($data as $sdata)
    {
        $pts=$sdata['ts'];
        if(isset($sdata['states']))
        {
            foreach($sdata['states'] as $ts=>$states)
            {
                $previous = str_replace('Paused-', '', $previous);
                if(!in_array($previous,$reporthead)) $previous = 'Paused';
                
                $reportarray[$ulog->user_id][$previous]+=round($ts-$prets,2)/1000;
                $prets=$ts;
                $previous=$states[0].'-'.$states[1];
            }
            $previous = str_replace('Paused-', '', $previous);
            $reportarray[$ulog->user_id][$previous]+=round($pts-$prets,2)/1000;
        }
    }
}
if(count($userLogin)) foreach ($userLogin as $userid => $value) 
{
    $break_time=0;
    foreach ($breaks as $break) {
        $break_time+=$reportarray[$userid][$break];
    }
    $reportarray[$userid]["Signin"]=date("Y-m-d H:i:s", min($value['start'])-$timeoffset);
    $reportarray[$userid]["Signout"]=date("Y-m-d H:i:s", max($value['end'])-$timeoffset);
    $reportarray[$userid]["Duration"]=$value['duration'];
    $reportarray[$userid]["Total"]=$value['duration']-$break_time;
    $reportarray[$userid]["Wait"]=$reportarray[$userid]["Total"]-$reportarray[$userid]['oncall'];
}
$highestColumn = sizeof($reporthead);
if(count($reportarray)) {
    $outhead="<tr>";$outstr="";
    for ($head = 0; $head < $highestColumn; $head++){
        if($reporthead[$head] == '#') {
            $mode_str = "<a onclick='displayMode(".'"summation"'.");return false;' href='#'><i class='fa fa-plus-square-o'></i></a> / <a onclick='displayMode(".'"percent"'.");return false;' href='#'>%</a>";
            $outhead.="<td>".$mode_str."</td>";
        }
        else {
            $outhead.="<td>".$reporthead[$head]."</td>";
        }
    }
    $outhead.="</tr>";
    $utotalarr = array("Telecaller"=>'Total');
    foreach($reportarray as $uid=>$uarr)
    {//echo "<pre>";print_r($uarr);
	if(array_key_exists('Signin',$uarr))
	{
        $outstr.="<tr>";
        for ($head = 0; $head < $highestColumn; $head++){
            if($head < 6) {
                $data_str = $uarr[$reporthead[$head]];
            }
            elseif($head < 7) {
                $data_str = $uarr[$reporthead[$head]];
                $utotalarr[$reporthead[$head]] += $uarr[$reporthead[$head]];          
            }
            else {
                $data_str = secToDuration(round($uarr[$reporthead[$head]]));
                $utotalarr[$reporthead[$head]] += $uarr[$reporthead[$head]];          
            }
            $outstr.="<td>".$data_str."</td>";
        }
        $outstr.="</tr>";
	}
    }
    $outstr.="<tr>";
    for ($head = 0; $head < $highestColumn; $head++)
    {
        if($head < 7) {
            $data_str = $utotalarr[$reporthead[$head]];
        }
        else {
            $data_str = secToDuration($utotalarr[$reporthead[$head]]);  
        }
        $outstr.="<td>".$data_str."</td>";
    }
    $outstr.="</tr>";
}
else {
    $outhead.="<tr><td>No Records Found.</td></tr>";
}  
if(Input::has("dllogxls"))
{
    include_once(app_path().'/lib/phpexcel/PHPExcel.php');
    
    $inputFileType = "Excel5";
    $objReader = PHPExcel_IOFactory::createReader($inputFileType);
    $objPHPExcel = $objReader->load("assets/extras/blank.xls");
    $baseRow = 2;
    $highestColumn = sizeof($reporthead);
    for ($head = 0; $head < $highestColumn; $head++){
        $colstr=PHPExcel_Cell::stringFromColumnIndex($head);
        $objPHPExcel->getActiveSheet()->setCellValue($colstr."1", $reporthead[$head]);
    }
    foreach($reportarray as $uid=>$uarr)
    {
        $row = $baseRow++;
        $col = 0;
        
        for ($head = 0; $head < $highestColumn; $head++){
            $excelval = ($head < 7) ? $uarr[$reporthead[$head]] : secToDuration(round($uarr[$reporthead[$head]]));
            $colstr=PHPExcel_Cell::stringFromColumnIndex($head); 
            $objPHPExcel->getActiveSheet()->setCellValue($colstr.$row, $excelval);
        }
    }
    $row++;
    for ($head = 0; $head < $highestColumn; $head++){
        $excelval = ($head < 7) ? $utotalarr[$reporthead[$head]] : secToDuration(round($utotalarr[$reporthead[$head]]));
        $colstr=PHPExcel_Cell::stringFromColumnIndex($head);
        $objPHPExcel->getActiveSheet()->setCellValue($colstr.$row, $excelval);
    }
    header('Content-Type: application/vnd.ms-excel');
    header('Content-Disposition: attachment;filename="AgentTime.xls"');
    header('Cache-Control: max-age=0');
    $objWriter = PHPExcel_IOFactory::createWriter($objPHPExcel, $inputFileType);
    $objWriter->save('php://output');
    
    return ;
}
function secToDuration($sec) {
    return sprintf("%02d%s%02d%s%02d", floor($sec/3600), ':', ($sec/60)%60, ':', $sec%60);
}
?>
<style>#logtable.td{vertical-align:top;}#logtable.tr{height:28px;overflow-y:hidden;}</style>
<div class=innerAll>
<h4 style="float:left;width:50%;margin:10px 0;">Agent Time Report</h4>
<div style="float:right;width:50%">
    <button class="pull-right btn btn-sm btn-default" onclick='dlAgentlogXls();return false;' title='Download'><i class='fa fa-download'></i> Download</button>
</div>
<div style="clear:both"></div>
<hr style="margin-bottom: 5px;">
<div>
    Search <input id=filter name="filter" type="text" style="border:1px solid #efefef; padding: 2px 10px;">&nbsp;&nbsp;
    Date: From <input size=10 id='modfrom' name='modfrom' type='text' value='<?php echo date("Y-m-d",$logdate); ?>' onchange='statusLogReloadFun("");' /> 
        <select id="modtime" style="border:1px solid #efefef;" onchange='statusLogReloadFun("");'>
        <?php 
            foreach (range(0,23) as $hour) {
                $selected = ($hour == $logtime) ? "selected" : "";
                echo "<option value='$hour' $selected>".str_pad($hour, 2, "0", STR_PAD_LEFT) . ":00</option>";
            }
        ?></select>
        To <input size=10 id='modto' name='modto' type='text' value='<?php echo date("Y-m-d",$logdateto); ?>' onchange='statusLogReloadFun("");' />
        <select id="modtimeto" style="border:1px solid #efefef;" onchange='statusLogReloadFun("");'>
        <?php 
            foreach (range(0,23) as $hour) {
                $selected = ($hour == $logtimeto) ? "selected" : "";
                echo "<option value='$hour' $selected>".str_pad($hour, 2, "0", STR_PAD_LEFT) . ":00</option>";
            }
        ?></select>&nbsp;&nbsp;
    Campaign 
    <select id="campaign" style="border:1px solid #efefef;" onchange='statusLogReloadFun("");'>
        <?php foreach($oclientlst as $c){$s="";if($c==$campaign)$s='selected';echo "<option value='$c' $s>$c</option>";} ?>
    </select>
</div>
<div style="clear:both"></div>
<hr style="margin:5px;">
<div style="overflow: auto; margin-top: 10px;">
    <table id=logtable class='footable table table-striped table-bordered table-white table-primary footable-loaded' style='font-size:12px; margin:0; border:1px solid #BBB;'>
        <thead><?php echo $outhead; ?></thead>
        <?php echo $outstr; ?>
    </table>
</div>
<div id=dialoglog></div>
</div>
<script>
$(document).ready(function() {
    if(!$('#dialoglog').hasClass('ui-dialog-content'))
    {
        $('#dialoglog').dialog({
            autoOpen: false,
            width: '70%',
            buttons: {
                "Ok": function() { 
                    $(this).dialog("close"); 
                }, 
                "Cancel": function() { 
                    $(this).dialog("close"); 
                } 
            }
        });
    }
    waitKeyUpRun("filter",function() { filter2(document.getElementById('filter'), 'logtable') },"2000");
    $('#modfrom').datepicker({dateFormat: 'yy-mm-dd',inline: true,changeYear: true,selectOtherMonths: true,yearRange: '<?php echo (date('Y')-70).":".(date('Y')+5); ?>'});
    $('#modto').datepicker({dateFormat: 'yy-mm-dd',inline: true,changeYear: true,selectOtherMonths: true,yearRange: '<?php echo (date('Y')-70).":".(date('Y')+5); ?>'});
});
function dataString()
{
    return 'logdate='+$("#modfrom").val()+'&logtime='+$("#modtime").val()+'&logdateto='+$("#modto").val()+'&logtimeto='+$("#modtimeto").val()+'&campaign='+$("#campaign").val();
}
function statusLogReloadFun(sortby)
{
    var sortstr='';if(sortby!="")sortstr="&sort="+sortby
    var searchStr = dataString();
    doAjax('dialer/agenttime?'+searchStr+sortstr,'','rightmainreportdiv','ajax_dialer_reports','singlethis','GET');
}
function dlAgentlogXls()
{
    var searchStr = dataString();
    window.open('dialer/agenttime?dllogxls=1&'+searchStr);
    return false;
}
</script>