AgentTrackerController.php
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<?php
namespace App\Http\Controllers;
use Illuminate\Http\Request;
use App\Http\Requests;
use Auth;
use DateTime;
use Input;
use Response;
use App\Jobs\KHRMSLib;
use App\Models\Sipid;
use App\Models\Dialline;
use App\Models\UserLog;
use App\Models\User;
use DB;
use Log;
use Session;
use Config;
use App\Models\CRMCall;
use App\Models\CRMCallArchive;
use App\Models\Kqueue;
class AgentTrackerController extends Controller
{
/**
* Display a listing of the resource.
*
* @return \Illuminate\Http\Response
*/
public function index()
{
//
}
/**
* Show the form for creating a new resource.
*
* @return \Illuminate\Http\Response
*/
public function create()
{
//
}
/**
* Store a newly created resource in storage.
*
* @param \Illuminate\Http\Request $request
* @return \Illuminate\Http\Response
*/
public function store(Request $request)
{
//
}
/**
* Display the specified resource.
*
* @param int $id
* @return \Illuminate\Http\Response
*/
public function show($id)
{
if($id=="asmt"){
date_default_timezone_set('Asia/Kolkata');
$dashboarduser = Auth::user();
$nowts = time();
$ringarray = array();
$talkarray = array();
$trackarray = array();
$reportarray = array();
$sipidsfound = array();
$userarr = array();
$i = 1;
$currenttime = strtotime(date('Y-m-d H:i:s', time()-(330*60)));
$allusers = User::select('id', 'presence','username','fullname')->where("status","=","Active")->where("usertype","!=","Admin")->where("updated_at", ">", date("Y-m-d"))->orderBy('presence','desc')->get();
foreach ($allusers as $users) {
$reportarray[$users->id]["id"] = $users->id;
$reportarray[$users->id]["username"] = $users->username;
$reportarray[$users->id]["fullname"] = $users->fullname;
$reportarray[$users->id]["login_status"]="Logout";
}
foreach($allusers as $alluser){
if($alluser->presence == 1){
$trackarray[] = $alluser->id;
}
}
$sipids=Sipid::whereIn("user",$trackarray)->where("status","=","1")->get();
foreach($sipids as $sipid)$reportarray[$sipid->user]["login_status"]="Login";
$allDialedChannels=Dialline::where('call_id','!=',0)->where('status','!=','Free')->orderBy('updated_at')->get();
foreach($allDialedChannels as $allDialedChannel)
{
$tcall=CRMCall::find($allDialedChannel->call_id);
$un="";$uid="";$us="";
if($tcall->user_id>0)
{
$tuser=User::find($tcall->user_id);
$un=$tuser->username;
$uname=$tuser->fullname;
$uid=$this->userchatbox($tuser).$tuser->id;
$userlog=UserLog::where('user_id','=',$tuser->id)->orderBy("id","DESC")->first();
$stend=$userlog->getLastStatus();
$us="$stend[0]-$stend[1]";
$reportarray[$tcall->user_id]["ID"]=$uid;
$reportarray[$tcall->user_id]["User"]=$un;
$reportarray[$tcall->user_id]["Name"]=$uname;
}
if($allDialedChannel->conf == "" && !in_array($allDialedChannel->status, ['Auto', 'AutoCall'])){
$updatedate = $allDialedChannel->updated_at->toDateTimeString();
$ringstarttime = strtotime($updatedate);
$reportarray[$allDialedChannel->user_id]["tsduration"]=$this->secToDuration($currenttime - $ringstarttime);
$reportarray[$allDialedChannel->user_id]["status"]="Ringing";
$reportarray[$allDialedChannel->user_id]["exact_status"]="Ringing";
$reportarray[$allDialedChannel->user_id]["img"]="talk";
$ringarray[] = $allDialedChannel->user_id;
}
if($tcall->state == 'DialEnd' || $tcall->state == 'Auto')
{
$us = "Talk";
$updatedate = $tcall->updated_at->toDateTimeString();
$ringstarttime = strtotime($updatedate);
$reportarray[$tcall->user_id]["tsduration"]=$this->secToDuration($currenttime - $ringstarttime);
$reportarray[$tcall->user_id]["status"]=$us;
$reportarray[$tcall->user_id]["exact_status"]=$us;
$reportarray[$tcall->user_id]["img"]="talk";
$talkarray[] = $allDialedChannel->user_id;
}
$reportarray[$tcall->user_id]["Campaign"]=$tcall->client;
$reportarray[$tcall->user_id]["Station"]=$tcall->sipid_id.$this->userSpyStr($tcall->sipid_id);
$reportarray[$tcall->user_id]["Status"]=$us;
$reportarray[$tcall->user_id]["CRMId"]=$tcall->crm_id;
$reportarray[$tcall->user_id]["Number"]=$tcall->number;
$reportarray[$tcall->user_id]["Type"]=$tcall->type;
$reportarray[$tcall->user_id]["State"]=$tcall->state;
$reportarray[$tcall->user_id]["Duration"]=$nowts-strtotime($tcall->created_at);
//$reportarray[$newcall->id]=$obj;
if(!empty($tcall->sipid_id))$sipidsfound[]=$tcall->sipid_id;
}
foreach($sipids as $sipid)
{
$clidata=json_decode($sipid->clients,true);
$tuser=User::find($sipid->user);
$userlog=UserLog::where('user_id','=',$tuser->id)->orderBy("id","DESC")->first();
$stend=$userlog->getLastStatus();
$reportarray[$sipid->user]["id"]=$tuser->id;
$reportarray[$sipid->user]["fullname"]=$tuser->fullname;
$reportarray[$sipid->user]["ID"]=$this->userchatbox($tuser).$sipid->user;
$reportarray[$sipid->user]["User"]=$tuser->username;
$reportarray[$sipid->user]["Name"]=$tuser->fullname;
$reportarray[$sipid->user]["Station"]=$sipid->id.$this->userSpyStr($sipid->id);
$reportarray[$sipid->user]["Status"]="$stend[0]-$stend[1]";
$reportarray[$sipid->user]["CRMId"]="";
$reportarray[$sipid->user]["Number"]="";
$reportarray[$sipid->user]["Type"]="";
$reportarray[$sipid->user]["State"]="";
$reportarray[$sipid->user]["Duration"]="";
if(!in_array($sipid->user,$talkarray) && !in_array($sipid->user,$ringarray)){
$userlogs = DB::table('userlogs')->where('user_id','=',$sipid->user)->orderBy('updated_at','DESC')->first();
$data=json_decode($userlogs->data,true);
$lastsip = end($data);
if(empty($lastsip['states']))$lastsip['states'][$lastsip['ts']]=array('Not-ready','Not-ready');
$currenttime = strtotime(date('Y-m-d H:i:s', time()));
$reportarray[$sipid->user]["tsduration"]=$this->secToDuration($currenttime - round((key(array_slice($lastsip['states'], -1, 1,true))/1000)));
$alllaststatus[$sipid->user] = end($lastsip['states']);
$reportarray[$sipid->user]["status"]=$alllaststatus[$sipid->user][0];
$reportarray[$sipid->user]["exact_status"]=$alllaststatus[$sipid->user][1];
$reportarray[$sipid->user]["img"]="idle";
if($reportarray[$sipid->user]["status"] == "Paused")
$reportarray[$sipid->user]["img"]="break";
if($reportarray[$sipid->user]["exact_status"] == "WRAPUP")
$reportarray[$sipid->user]["img"]="wrap";
}
}
$cntArr = array();
$loginCnt = 0;
$logoutCnt = 0;
foreach ($reportarray as $value) {
if(!empty($value['status']))
{
if(stristr($value['Status'], "Paused") || stristr($value['Status'], "Incoming") || stristr($value['Status'], "Predictive"))
$$value['exact_status'] = 0;
else
$$value['status'] = 0;
}
}
foreach ($reportarray as $key => $value) {
if(array_key_exists('fullname', $value)){
if(!empty($value['Status']))
{
if(stristr($value['Status'], "Paused") || stristr($value['Status'], "Incoming") || stristr($value['Status'], "Predictive"))
$cntArr[$value['exact_status']][$value['exact_status']] = ++$$value['exact_status'];
else
$cntArr[$value['status']][$value['status']] = ++$$value['status'];
}
if($value['login_status'] == "Login")
{
$loginCnt++;
}
if($value['login_status'] == "Logout")
{
$logoutCnt++;
}
}
}
ksort($cntArr);
$newreportarray = array();
foreach ($reportarray as $key => $value) {
if(array_key_exists('fullname', $value)){
if($value['login_status'] == "Logout")continue;
if(empty($newreportarray))
{
$newreportarray[$key] = $value;
}
else
{
array_push($newreportarray, $value);
}
}
}
foreach ($reportarray as $key => $value) {
if(array_key_exists('fullname', $value)){
if($value['login_status'] == "Logout")
{
array_push($newreportarray, $value);
}
}
}
$outstr="";
$divColor = "";
$outstr.='<div>
<span class="panel panel-info" style="padding:4px;">Total Logged In:<b style="padding:3px;">'.$loginCnt.'</b></span><span class="panel panel-info" style="padding:5px;background-color:#ff000087;color:#fff">Total Logged Out:<b style="padding:3px;">'.$logoutCnt.'</b></span>';
foreach ($cntArr as $key => $value) {
if($key=="Manual" || $key=="Progressive" || $key=="Incoming" || $key=="Predictive" || $key=="Not-ready" || $key=="DialNext")
$divColor="#5d9cec";//Blue Color
elseif($key=="Talk" || $key=="Ringing")$divColor="#80e580";//Green
elseif($key=="WRAPUP")$divColor="#efba5b";//Orange
else $divColor="#dd9ca7";//Pink
$outstr.='<span class="panel panel-info" style="margin-left:1px;padding:4px;background-color:'.$divColor.';color:#fff">'.$key.':<b style="padding:3px;">'.$value[$key].'</b></span>';
}
$outstr.='</div><div class="l-wrap" style="text-align:center">
<div class="three-col-grid" style="padding:5px;margin" >';
foreach ($newreportarray
as $reportarr => $value) {
if(array_key_exists('fullname', $value)){
$outstr.='<div class="grid-item" style="width: 110px;float: left;padding:5px;margin: auto;">
<div style="padding:5px;border:1px solid grey;height:155px;">';
$outstr.="<p style='font-weight:bold;color:#59cec'>".(!empty($value['img']) ? "<img src='custom/asmt/".$value['img'].".jpg' style='max-width: 100%;max-height: 100%;height:50px;width:50px'>": "<img src='custom/asmt/default.jpg' style='max-width: 100%;max-height: 100%;height:50px;width:50px'>");
if($value['login_status']=="Login" ){
$outstr.="<button class='btn btn-xs btn-denim_outline' onclick='mylogout(\"".$value['id']."\");return false;'><span class='fa fa-sign-out'></span></button>";
}
$outstr.="</p><p style='font-size:11px;color:#5d9cec;cursor:pointer'onclick='tchatbox(\"chatpop_".$value['id']."\",\"".$value['fullname']."\");return false;'><b>".$value['fullname']."</b> <i style='color:#4b89dc;cursor:pointer' class='fa fa-comments-o' aria-hidden='true' onclick='tchatbox(\"chatpop_".$value['id']."\",\"".$value['fullname']."\");return false;'></i></p>";
$outstr.=!empty($value['exact_status']) ? "<p><span style='font-size:10px;'>".$value['exact_status']."</span>": (!empty($value['status']) ? "<p><span style='font-size:10px;'>".$value['status']."</span>": "");
$outstr.=!empty($value['tsduration']) ? "(<span style='font-size:10px;'>".$value['tsduration']."</span>)</p>": '';
$outstr.=!empty($value['Station']) ? "<p style='font-weight:bold;color:#59cec'>".$value['Station']."</p>": '';
$outstr.='</div>
</div>';
}
}
$outstr.='</div></div>';
return $outstr;
}
if($id=="mylogout"){
$user_id=Input::get('userid');
$sipids=Sipid::where("user","=",$user_id)->where("status","=","1")->get();
foreach($sipids as $tsip)
{
$newqueue=new Kqueue();
$newqueue->sipNotify($tsip,"adminCommand","user","logout","");
}
Dialline::where('user_id','=',$user_id)->where('status','!=','Free')->update(['status'=>'Free','conf'=>'','channel'=>'','updated_at'=>'0000-00-00 00:00:00']);
Sipid::where('user','=',$user_id)->where('status','!=','0')->update(['status'=>0,'user'=>0,'ready'=>0,'patched'=>0,'prepare_call'=>0,'confup'=>0,'clients'=>'','updated_at'=>'0000-00-00 00:00:00']);
$serverarray=explode(",",Config::get("app.asterisk_slaves"));
foreach($serverarray as $server)
{
$sparts=explode(":",$server);
Sipid::where("user","=",$user_id)->where("id",">=",$sparts[1])->where("id","<=",$sparts[2])->update(['server' => $sparts[0],'updated_at'=>'0000-00-00 00:00:00']);
Dialline::where("user_id","=",$user_id)->where("id",">=",$sparts[3])->where("id","<=",$sparts[4])->update(['server' => $sparts[0],'updated_at'=>'0000-00-00 00:00:00']);
}
User::where("id","=",$user_id)->where('presence','>','0')->update(['presence'=>0]);
DB::table('sessions')->where('user_id', $user_id)->delete();
return Response::make("<script>simpleNotification('success','topRight','Agent Logout successfully!');</script>");
}
}
/**
* Show the form for editing the specified resource.
*
* @param int $id
* @return \Illuminate\Http\Response
*/
public function edit($id)
{
//
}
/**
* Update the specified resource in storage.
*
* @param \Illuminate\Http\Request $request
* @param int $id
* @return \Illuminate\Http\Response
*/
public function update(Request $request, $id)
{
//
}
/**
* Remove the specified resource from storage.
*
* @param int $id
* @return \Illuminate\Http\Response
*/
public function destroy($id)
{
//
}
private function secToDuration($sec) {
return sprintf("%02d%s%02d%s%02d", floor($sec/3600), ':', ($sec/60)%60, ':', $sec%60);
}
private function userchatbox($tuser){
return "<a data-toggle='image-preview' data-title='".$tuser->dispname()."' data-content='<small></small>' data-image-preview='".$tuser->fetchphotothumb()."' width='100' href='#' class='innerAll half border-none' onclick='tchatbox(\"chatpop_".$tuser->id."\",\"".$tuser->dispname()."\");return false;' style='padding:0 !important'><img src='".$tuser->fetchphotothumb()."' alt='photo' width='22'></a> ";
// return $tuser;
}
private function userSpyStr($sipid){
if(!empty($sipid))return " <a href=# onclick='kDialerSpy(\"$sipid\",\"L\");return false;'>L</a> <a href=# onclick='kDialerSpy(\"$sipid\",\"B\");return false;'>B</a> <a href=# onclick='kDialerSpy(\"$sipid\",\"W\");return false;'>W</a>";
}
}